Why Human Virtual Assistants are Better than AI Virtual Assistants.
A deep dive into the intricacies of VA business operations and the necessity of human output and interaction.
I’m confident that we have all heard about AI integration and the post-AI job market as of late. This is a topic that has been gaining traction heavily in the last few years. You see it in news articles, hear about it from colleagues, and most recently there has been a lot of conversation surrounding the release of the World Economic Forum’s “Future of Jobs Report 2025.”
We believe that AI can be a useful tool, however, it simply lacks the complexity and advancement to replace human beings in a functional and reliable capacity as of current. When AI codes websites, the code is flawed. When used for research purposes, AI has created fake citations and pulled additional information from online which lacks factual backing. In terms of content creation, it just doesn’t have an authentic and individual feel, which is something you look for to provide you with a strong brand identity. I certainly do not dispute it’s ability to answer simple questions and complete some small tasks. However, I would never personally rely on AI in any capacity to replace an employee or the role of a human being, and I don’t think you should either.
The Benefits of Human Virtual Assistants
When you hire a Virtual Assistant, you gain all of the benefits of a human employee. Critical thought and reflection are aspects of this that are so fundamentally important. For AI, these are not functions that is is capable of. Due to it’s inability to think or create thoughts, it just simply spits out different things it sees and it cannot reflect to fix tasks that are not done in the way you were looking for.
I personally have asked AI to create spreadsheets and conduct research, only to find that it cannot correct itself when needed and continues to produce the same data which was incorrect or not in accordance with instructions to begin with. I value, in my own work, the ability to make changes when needed. Additionally, I find importance in critical analysis of information rather than blind belief in everything that can be found online. It is crucial that business owners in all industries place value on factual information and project correctness in every industry.
Why Human Virtual Assistants are Important in Customer Service and Customer Support
Other fundamental aspects of the role of a Virtual Assistant, which AI is not able to do as well as a human, are customer service and customer support. I am certain that it will never be superior in this way. We see companies attempt to integrate AI livechat, AI phone services, and even AI intakes. Despite this, there is one reason that this approach will always be flawed no matter how advanced AI becomes. To put it simply, it lacks human connection. Individuals, when looking to hire a company for a service or to purchase a product, have an appreciation for human interaction.
To further this, let’s face it, robots don’t do sales. No matter how you code a pitch or attempt to get AI to handle an intake, it just isn’t convincing and it is not selling your product or service on a call. AI phone calls are a wild topic, because most people loathe the AI phone automation before they have to tell it to let them talk to human, let alone when you take away the option to talk to a real person.
I have never had a worse customer service experience, and less success problem-solving, than on livechat or a phone call with AI when it will not put you in contact with a human being. If one were looking to receive a link to frequently asked questions in a livechat, they can find that information on the website the same way AI can. What someone is looking for in this circumstance is a conversation and resolution, which is often only attainable through open dialogue human to human.
Romano Remote Virtual Assistants for Authentic, Human Virtual Support Services
There is nothing like human connection and high-quality work at the end of the day. The projects produced for and by your company, the way you come across to prospective clients, and interact with customers are the foundation of your business. Do not jeopardize these fundamental aspects of your livelihood when there are affordable solutions which can help your business thrive while supporting growth and development.
Whether you are looking for a way to outsource tasks like writing and content creation, to help provide customer support, or to conduct research and analysis, there are VA solutions available to you. If you need a Virtual Administrative Assistant, a Remote Personal Assistant, or anything in between; you’re already in the right place. A place that values authenticity, work ethic, and human connection to give you exactly what you need.
Don’t hesitate to contact us today, we promise you won’t have to ask to speak with a human.
